What do I do when the surgery is closed?

If you require health information or advice, you may phone NHS Direct, a 24-hour nurse-led advice line, on 0845 46 47.

You can also ask your local pharmacist for help and advice on common ailments and problems.

In an emergency, to contact a Doctor outside normal hours, please telephone

0118 936 5649

Blackwater Valley and Hart PCT are responsible for commissioning the out-of-hours service for its patients and has chosen to do so from Frimley Primary Medical Care. After 6.30 pm on weekdays, and at weekends, Bank Holidays and Public Holidays, all emergency calls to a doctor will be handled by the out-of-hours base, which is only 15 minutes drive from Yateley.

A call handler will ask you for some brief details about yourself and the nature of your problem. One of the doctors or nurses will then phone you back and discuss your problem. You may be given advice on how to manage your problem or if you need to be seen you may be invited to attend our Primary Care Centre based at Frimley Park Hospital. If there is a medical reason why you cannot attend the centre, you may be visited at home.

Please note that all calls are recorded for patient safety. The telephones in the Primary Care Centre are all withheld numbers and if your telephone does not accept such calls we may have difficulties in contacting you. Please be prepared to offer an alternative number if this is the case. Please be patient, the line may be engaged during busy periods.

Frimley Primary Medical Care provides an efficient after-hours medical service, and patients arriving at the base are usually seen quickly. The service has proved very successful and surveys performed regularly show a high level of satisfaction by patients seen at the base.

Please think carefully before dialling 999 or using the Accident and Emergency department. These services are for people who are seriously ill or injured.