What we expect of you

In turn we would appreciate your co-operation and ask you:

To request a home visit only if the patient is too ill or immobile to attend the surgery.
To request a home visit before 10.00 am if you wish to be seen that day in order to allow doctors to organise their schedules.
To request “out of hours” visits (evenings, nights, weekends and Bank Holidays) only when they are essential and for an urgent medical necessity. Telephone calls at night time should only be made where they cannot be left until the next day.
To enter a repeat prescription request at least the day before it is required; it can then be collected after 4.00 pm the following weekday.
To let us know if you change your name, address or telephone number.
To ask us questions if you are unsure of anything. It is our job to give you treatment and advice. In the interests of your health it is important for you to understand all the information given to you
To let us know if you are unable to come for your appointment.

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. The PCT is then responsible for providing further medical care for such patients.